Organizational Development

QED’s approach to Organizational Development (OD) is focused on the ways in which an organization uses its resources to make better decisions, improve performance, change behavior, and manage adaptively. Although these approaches are often complemented by technology solutions, we view OD as a comprehensive set of systems, processes, and people that go beyond information technology.

Knowledge Management: At QED, KM is the process of transforming ideas and information into action and positive change. Using our KM Maturity Model™, we meet organizations where they are and develop strategies based on clear activities to improve over time. Our approach goes well beyond the collection and management of information to engage people in the process of analyzing and synthesizing information to improve performance, make informed decisions, and facilitate change and adaptation.

Organizational Learning: Organizational Learning is about ensuring that people have access to knowledge so they can make the best decisions. This is done by structuring and managing information and ideas more effectively, expanding the availability of best practices and lessons learned, retaining and leverage institutional knowledge, connecting people in communities of practice, training staff and other stakeholders, and spurring innovation through project-based collaboration.

Adaptive Management: Our approach to adaptive management is based on the best practices of international development, where contexts can change rapidly and sound decisions are paramount. Goals, objectives, and activities that once made sense often need to be re-assessed based on new circumstances. With access to the right information and ideas, at the right time, and in the right ways, organizations, projects, and activities can be re-developed, refined, or continued as appropriate.

Our OD Offerings

  • Deliberate Design Facilitation
  • MAKUSUDI Simulation Experience
  • Evidence-based learning
  • Building virtual communities and networks
  • Integrating collaborating, learning, and adapting (CLA) techniques into USAID program cycle
  • Blended learning programs

At QED, we recognize that organizations must first build a culture of learning based on an understanding of how information is generated, processed, and turned into action, in order to manage adaptively.

Deliberate Design is a collection of practical guides, resources, and tools we have developed to help you operationalize adaptive management within your organization. Contact Jennifer Dahnke to learn more!

Qintrospect™ is a quick online survey developed by QED Group that helps you create a snapshot of how your organization is performing and identify where individual perceptions differ within and across groups.

Available online or in Google Play App Store.



Jennifer Dahnke

Deputy Director for Learning